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Forgot Password?

Forgot login ID? Please call our Customer Service Hotline or visit one of our branches.

Forgot password? You can use CNCBI Token to reset password immediately or visit any of our branches to apply for a new password. After collect the new password, please click below "i-banking Service Reactivation" to reactivate i-banking service.

Please complete First Time Registration to enjoy our NEW i-banking services.

- Demo for i-banking First Time Registration

- i-banking system requirements

- Maintenance schedule

Faster Payment System (“FPS”) Service Notice

Due to FPS system maintenance by Hong Kong Interbank Clearing Limited, related services will be suspended temporarily from 3am to 6am on 9 May 2021.

Moreover, due to system enhancement of the Bank, FPS-related services will be suspended temporarily from 4am to 8am on 16 May 2021 and from 11pm on 16 May 2021 to 3am on 17 May 2021.

The Bank has enhanced the Investor Risk Analysis Questionnaire (“New IRA”) on 21 March 2021.

To facilitate a smooth investment order placement in the future, we recommend you to complete the New IRA via i-Banking (after login, click “Investments” > “Investor Risk Analysis”)

CNCBI would like to remind its customers to stay vigilant to bogus voice message phone calls, SMS messages and emails purported to be from CNCBI, claiming that there are irregularities detected from or transactions conducted with the customers' bank or credit card accounts and requesting customers to input personal information, call a bogus bank hotline number or contact an operator for account authentication. Please click here for more information.

To protect you against cyber crimes and frauds, we recommend you:

Do not browse suspicious websites or click on the hyperlinks and attachments in suspicious emails/SMS messages.
Do not disclose the SMS or CNCBI Token or Security Device One Time Password to anyone.
Check the bank SMS message in a timely manner and verify your transaction records. If you have any doubt on the SMS received, contact us immediately and should stop inputting any password or transaction.
Do not provide any user information, i-banking login credentials to any unauthorised third parties.
Change your i-banking password regularly and choose one that is difficult to guess and different from the ones for other online services.
Install and promptly update security software to protect your computers and mobile devices.
Refrain from using public computers or public Wi-Fi to access i-banking.
Check your transaction records via i-banking from time to time and review alert messages and statements issued by the Bank in a timely manner.
View our online security tips regularly