China CITIC Bank International i-banking

Password

We will regularly remind and arrange customers to change i-banking password. This arrangement will not affect the customers who had selected the "Frequency to change password" during change of password previously.

If you forgot your login ID or password, please visit any of our branches to retrieve or apply for a new password. After collect the new password, please click below "i-banking Service Reactivation" to reactivate i-banking service.

Please complete First Time Registration to enjoy our NEW i-banking services.

Transactions over the Internet may be subject to interruption, transmission blackout, delayed transmission due to Internet traffic or incorrect data transmission due to the public nature of the Internet. There may also be a time lag in transmission of information, instruction and communication via the Internet. The Bank will not be liable for any claims on related transactions due to such reasons.

Should you have any enquiries, please call our Customer Services Hotline at (852) 2287 6767 (press '0' after language selection) to contact our Customer Services Representatives.

1.	CNCBI would like to remind its customers to stay vigilant to bogus voice message phone calls, SMS messages and emails purported to be from CNCBI, claiming that there are irregularities detected from or transactions conducted with the customers' bank or credit card accounts and requesting customers to input personal information, call a bogus bank hotline number or contact an operator for account authentication. Please click here for more information. To protect you against cyber crimes and frauds, we recommend you: Change your i-banking password regularly and choose one that is difficult to guess and different from the ones for other online services Install and promptly update security software to protect your computers and mobile devices Refrain from using public computers or public Wi-Fi to access i-banking Check your transaction records via i-banking from time to time and review alert messages and statements issued by the Bank in a timely manner View our online security tips regularly

2.	i-banking system requirements Best viewed with Internet Explorer 9/ Firefox 23 browser in Microsoft Windows operating system or Safari 7 browser in Apple MAC operating system Java, JavaScript, SSL and Cookies have to be enabled in browser The best screen resolution is 1024 x 768 US Stock Trading only supports Microsoft Windows operating system with Internet Explorer 9 browser Browser in beta version is not recommended