China CITIC Bank International i-banking

Password

We will regularly remind and arrange customers to change i-banking password. This arrangement will not affect the customers who had selected the "Frequency to change password" during change of password previously.

If you forgot your login ID or password, please visit any of our branches to retrieve or apply for a new password. After collect the new password, please click below "i-banking Service Reactivation" to reactivate i-banking service.

Please complete First Time Registration to enjoy our NEW i-banking services.

- Demo for i-banking First Time Registration

- i-banking system requirements

- Maintenance schedule

Faster Payment System ("FPS") Service Notice
Due to "FPS" system maintenance by Hong Kong Interbank Clearing Limited on 16 December 2018, real time transfer, transfer by proxy ID and FPS addressing service will be suspended from 02:00am to 07:00am on 16 December 2018.

CNCBI does not require customers to provide sensitive personal information (including i-banking login ID, login passwords or one-time passwords) through phone calls, SMS messages or emails. The Bank did not authorise any third-party aggregator online portals or related mobile apps access to the Bank's systems or use of customer information. Please click here for more information.

To protect you against cyber crimes and frauds, we recommend you:

Do not provide any personal information, i-banking login credentials to any unauthorised third parties
Change your i-banking password regularly and choose one that is difficult to guess and different from the ones for other online services
Check your transaction records via i-banking from time to time and review alert messages and statements issued by the Bank in a timely manner
View our online security tips regularly