CNCBI would like to remind its customers to stay vigilant to bogus voice message phone calls, SMS messages and emails purported to be from CNCBI, claiming that there are irregularities detected from or transactions conducted with the customers' bank or credit card accounts and requesting customers to input personal information, call a bogus bank hotline number or contact an operator for account authentication. Please click here for more information.

To protect you against cyber crimes and frauds, we recommend you:

• Change your i-banking password regularly and choose one that is difficult to guess and different from the ones for other online services
• Install and promptly update security software to protect your computers and mobile devices
• Refrain from using public computers or public Wi-Fi to access i-banking
• Check your transaction records via i-banking from time to time and review alert messages and statements issued by the Bank in a timely manner
• View our online security tips regularly