China CITIC Bank International i-banking

Password

We will regularly remind and arrange customers to change i-banking password. This arrangement will not affect the customers who had selected the "Frequency to change password" during change of password previously.

If you forgot your login ID or password, please visit any of our branches to retrieve or apply for a new password. After collect the new password, please click below "i-banking Service Reactivation" to reactivate i-banking service.

Please complete First Time Registration to enjoy our NEW i-banking services.

- Demo for i-banking First Time Registration

- i-banking system requirements

System Maintenance Schedule

To maintain our quality banking service, the Bank is to carry out system maintenance and the following banking services will be suspended temporarily:

From	To	Service Not Available
12 Aug 2018 (Sun) 01:00am	12 Aug 2018 (Sun) 04:00am	i-banking Service CITICmobile Service inMotion

We apologise for any inconvenience this may cause. For enquiries, please contact us at (852) 2287 6767 (9am to 8pm, Monday to Friday; 9am to 6pm, Saturday).

New arrangement of securities and investment transactions
From 2 July 2018, your Securities Cash Account and Investment Accounts (if any) have been consolidated into One Account and your securities and/or investment transactions will be settled in the corresponding One Account.

Please transfer the required fund to One Account if you wish to conduct any securities and/or investment transactions.

CNCBI would like to remind its customers to stay vigilant to bogus voice message phone calls, SMS messages and emails purported to be from CNCBI, claiming that there are irregularities detected from or transactions conducted with the customers' bank or credit card accounts and requesting customers to input personal information, call a bogus bank hotline number or contact an operator for account authentication. Please click here for more information.

To protect you against cyber crimes and frauds, we recommend you:

Change your i-banking password regularly and choose one that is difficult to guess and different from the ones for other online services
Install and promptly update security software to protect your computers and mobile devices
Refrain from using public computers or public Wi-Fi to access i-banking
Check your transaction records via i-banking from time to time and review alert messages and statements issued by the Bank in a timely manner
View our online security tips regularly