Login i-banking Service

Password

Forgot Password?

Forgot login ID? Please call our Customer Service Hotline or visit one of our branches.

Forgot password? You can use Two-factor authentication to reset password immediately or visit any of our branches to apply for a new password. After collect the new password at branch, please click below "i-banking Service Reactivation" to reactivate i-banking service.

Please complete First Time Registration to enjoy our NEW i-banking services.

- Demo for i-banking First Time Registration

- i-banking system requirements

- Maintenance schedule

System Maintenance Schedule

To maintain our quality banking service, the Bank is to carry out system maintenance and the following banking services will be suspended temporarily:

From	To	Service Not Available
14 Jan 2023 (Sat) 14:00	14 Jan 2023 (Sat) 23:59	FX & Gold Margin Trading Service

We apologise for any inconvenience this may cause. For enquiries, please contact us at (852) 2287 6767(9am to 8pm, Monday to Friday; 9am to 6pm, Saturday).

We announced logo refresh plan on 22 December 2022 and it will be carried out by several phases within a year. Customer service will not be affected and bank account numbers will remain unchanged. Existing passbooks, chequebooks, ATM cards, credit cards and / or documents of the Bank kept by customers will remain effective until they need to be replaced. Should you have any enquiries, please contact our banking service hotline at (852) 2287 6767.

CNCBI Token and security device will be suspended for personal internet banking customers on 19 Feb 2023 and corresponding authentication function will be replaced by inMotion.
More info

Download CNCBI’s flagship mobile banking platform “inMotion” to enjoy enhanced mobile banking services

Download via App Store or Google Play, or

Download here if you do not have Google Play on your Android phone

For enquiries, please contact our Customer Service Hotline at (852) 2287 6767.

Remarks: App Store is a service mark of Apple Inc., registered in the U.S. and other countries. Google Play and the Google Play logo are trademarks of Google LLC. Baidu App Searcher is a registered trademark of Beijing Baidu Netcom Science Technology Co., Ltd.

Advice from HKMA “Don't Lend/Sell Your Account”

CNCBI would like to remind its customers to stay vigilant to bogus voice message phone calls, SMS messages and emails purported to be from CNCBI, claiming that there are irregularities detected from or transactions conducted with the customers' bank or credit card accounts and requesting customers to input personal information,call a bogus bank hotline number or contact an operator for account authentication. Please click here for more information.

To protect you against cyber crimes and frauds, we recommend you:

Do not browse suspicious websites or click on the hyperlinks and attachments in suspicious emails/SMS messages.
Do not disclose the SMS or Two-factor authentication or Security Device One Time Password to anyone.
Check the bank SMS message in a timely manner and verify your transaction records. If you have any doubt on the SMS received, contact us immediately and should stop inputting any password or transaction.
Do not provide any user information, i-banking login credentials to any unauthorised third parties.
Change your i-banking password regularly and choose one that is difficult to guess and different from the ones for other online services.
Install and promptly update security software to protect your computers and mobile devices.
Refrain from using public computers or public Wi-Fi to access i-banking.
Check your transaction records via i-banking from time to time and review alert messages and statements issued by the Bank in a timely manner.
View our online security tips regularly