Login i-banking Service

Password

Forgot Password?

Forgot login ID? Please call our Customer Service Hotline or visit one of our branches.

Forgot password? You can use CNCBI Token to reset password immediately or visit any of our branches to apply for a new password. After collect the new password at branch, please click below "i-banking Service Reactivation" to reactivate i-banking service.

Please complete First Time Registration to enjoy our NEW i-banking services.

- Demo for i-banking First Time Registration

- i-banking system requirements

- Maintenance schedule

System Maintenance Schedule

To maintain our quality banking service, the Bank is to carry out system maintenance and the following banking services will be suspended temporarily:

From	To	Service Not Available
22 May 2022 (Sun) 07:30	22 May 2022 (Sun) 24:00	FX & Gold Margin Trading Service

We apologise for any inconvenience this may cause. For enquiries, please contact us at (852) 2287 6767(9am to 8pm, Monday to Friday; 9am to 6pm, Saturday).

Faster Payment System (“FPS”) Service Notice

Due to system enhancement, FPS-related services will be suspended temporarily during the following period:

1am to 6am on 22 May 2022 (Sunday)

Advice from HKMA “Don't Lend/Sell Your Account”

CNCBI would like to remind its customers to stay vigilant to bogus voice message phone calls, SMS messages and emails purported to be from CNCBI, claiming that there are irregularities detected from or transactions conducted with the customers' bank or credit card accounts and requesting customers to input personal information, call a bogus bank hotline number or contact an operator for account authentication. Please click here for more information.

To protect you against cyber crimes and frauds, we recommend you:

Do not browse suspicious websites or click on the hyperlinks and attachments in suspicious emails/SMS messages.
Do not disclose the SMS or CNCBI Token or Security Device One Time Password to anyone.
Check the bank SMS message in a timely manner and verify your transaction records. If you have any doubt on the SMS received, contact us immediately and should stop inputting any password or transaction.
Do not provide any user information, i-banking login credentials to any unauthorised third parties.
Change your i-banking password regularly and choose one that is difficult to guess and different from the ones for other online services.
Install and promptly update security software to protect your computers and mobile devices.
Refrain from using public computers or public Wi-Fi to access i-banking.
Check your transaction records via i-banking from time to time and review alert messages and statements issued by the Bank in a timely manner.
View our online security tips regularly